Frequently Asked Questions

Below you will find answers to common questions regarding authenticity, orders, shipping, and returns at TVO Studio.

🔐 Are your products authentic?

All eyewear sold at TVO Studio is 100% authentic and brand new. We do not sell replicas, used, or refurbished items.

📦 Where do you source your products?

Products are sourced through verified distribution channels and trusted suppliers specializing in designer eyewear.

🚚 How long does shipping take?

Orders are processed within 1–3 business days. Free USPS shipping within the USA typically arrives in 3–7 business days.

🌍 Do you ship internationally?

Yes. International shipping is available. Delivery times vary depending on destination and customs procedures.

↩️ What is your return policy?

Return requests must be submitted within 14 days of delivery. Items must be returned in original condition with all included accessories.

⚠️ Can I cancel my order?

Orders cannot be canceled once processing has begun or after shipment has been dispatched.

If your question is not listed above, please contact us directly and we will assist you promptly.

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